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If
you need medication refills, please follow these instructions:
Call our office at (847) 296-3040 and press prompt 2.
You will be transferred to the refill request and medication
question hotline. You need to leave your information in the
following order for your medication request to be filled.
Say your first name.
Spell your last name.
Your birth date including the year.
Your telephone number with area code.
The name of your pharmacy.
The telephone number of your pharmacy with area code.
Your prescribing doctors name.
Say and spell the name of your medication.
Give the strength of your medication and how you take it.
(For example: 10 mg twice a day.)
The number of pills you want.
The date of your last refill.
You may also leave any short message regarding your medication
only.
Hang up immediately when you are finished. Do not remain on the
line or your message will automatically transfer out of the
system and will not be recorded.
Please do not leave any other type of messages or request test
results, these are not handled at this extension.
All requests should be processed within 24 hours if your
information is correct.
Please note that no orders for refills will be given over
the weekend.
You need to call during our normal business hours.
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